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In this episode of The Elite Agent Masterclass, James Humphries-Stone and Jack Durkin sit down with Sam, the founder of PropServ — the platform that’s changing how estate agents handle property maintenance, client care and cashflow.

What started as an idea inside an agency is now a fully built PropTech solution that’s solving a huge pain point for lettings agents: repairs and maintenance.

Sam shares the behind-the-scenes journey of building PropServ from scratch — and how they’ve combined automation, AI and financial forecasting to make property management easier, more efficient and more profitable.

Inside this episode:

🛠️ The origin story of PropServ — from frustration to solution
📉 How maintenance is hurting client retention & reputation
🤖 The systems behind PropServ’s AI-driven maintenance automation
💸 How agents are generating passive income from the platform
🔁 Why agencies need to think beyond sales and diversify
💡 Lessons on launching a tech platform while running a business
⚙️ How PropServ integrates into the agent and landlord experience
🚀 The future of PropTech — and what agents need to watch for

If you’re running a lettings book, looking for smarter systems, or thinking of launching your own tech-enabled product — this episode is full of real-world lessons on execution, automation and growth.

🎧 Available now on Spotify, Apple Podcasts & YouTube
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